All custom orders must be received in writing via email or inquired through our custom order form. Give us a call at 1-800-759-5281 to speak with an expert to deploy your perfect product.
For accurate service, please include the following in your purchase order:
• Item number, style, color, quantity and pricing
• Requested in-hands date (if applicable)
• Imprint color, size and position
• Ship to address and method
Artwork sent must reference your purchase order number. Unless otherwise noted the imprint will be centered within the printable area of the bag; due to bag construction this printable area may not be the exact center of the bag.
Email artwork and purchase order together to: email@example.com
PLAIN STOCK ORDERS
CUSTOM PRINT ORDERS
(Send PO & artwork)
Email to: firstname.lastname@example.org
Email to: email@example.com
Email to: firstname.lastname@example.org
IMPORTANT: Please include PO # in email subject line.
Every custom printed order is acknowledged in writing. Please review this acknowledgement carefully and contact us immediately with discrepancies. If acknowledgement is not received within two days, please call to verify. Any changes made after order acknowledgement must be confirmed in writing and may incur additional charges and/or production time.
Production scheduling begins ONLY after receipt of FINAL approval of your artwork and credit terms. Production time does not include delivery time.
• New in-stock short run orders are imprinted in 10 to 14 business days after final artwork approval.
• Exact repeat in-stock short run orders are imprinted in 5 business days.
• Color Magic orders and reorders are available in 10 to 14 business days after final artwork approval.
• Unimprinted orders will ship 24-48 hours.
Due to potential seasonal rush, production schedules may vary. Merchandise manufactured must be accepted.
Rush services are available for in-stock short run orders as follows:
• 6-9 working days after final artwork approval - $52.00 rush charge.
• 4-5 working days after final artwork approval - $64.00 rush charge.
• 2-3 working days after final artwork approval - $96.00 rush charge.
Note: During peak seasons, RSP may not be able to accept rush requests due to production capacity. You will be notified within 4 business hours if we can not fulfill your rush request.
For new accounts, a new customer application must accompany your order. All new customers are pre-paid. Orders will not ship without credit approval or pre-payment. We accept Visa, MasterCard and Discover. Deposit may also be required on large quantity import products, whether or not dates are maintained.
F.O.B. POINT: Brea, CA (Southern California)
METHOD OF SHIPPING: UPS Ground or Common Carrier. For better service, please specify in-hands date deadline and requested shipping method on purchase order. As it is common for RSP to ship early, we reserve the right to determine the appropriate shipping method to meet your deadline.
SHIPPING WEIGHT: Weights listed in our catalog are approximate weight per box. RSP cannot be responsible for differences in actual freight versus quoted freight charges.
SPECIAL FREIGHT FEES: Inside delivery, residential, redelivery, COD, international, Alaska, Hawaii and Puerto Rico incur additional shipping fees. RSP reserves the right to submit supplemental invoices after the original invoice has been issued. Freight and duty must be charged on your freight account.
DROP/SPLIT SHIPMENTS: $10.00 per destination on shipments going to more than one location. Drop shipments may not be available on all items. Maximum 10 locations. For 10+ locations, please call for quote.
RE-BOXING: $7.50 per box, not available on all items.
SPECIAL PACKAGING, TAGGING, INSERTS: Call for quote.
CHANGES AND CANCELLATIONS
All changes must be in writing via e-mail or fax. Any changes in shipping must be made 5 days prior to ship date.
All cancellations must be e-mailed or faxed. All cancellations requested after order acknowledgement will incur minimum $20.00, plus charges for the work completed at the time of cancellation, including artwork, set-up, plates, material and labor costs. Artwork review time incurred on custom products will incur a graphic charge.
Only unimprinted bags may be returned for credit. RSP must be notified within 30 days. Please contact us for a Return Merchandise Authorization number. A 35% restocking fee applies as well as all original freight and return freight charges.
Claims must be settled within 30 days of invoice date. Once shipments are picked up, the carrier assumes full responsibility for delivery of the order. If shipment arrives damaged or delayed, all claims must be filed with carrier.
ADDITIONAL PRINT CHARGES
SHORT RUN POST PRINT CHANGE CHARGES:
• Ink and/or Foil Change Charge: $16.00
INK AND FOIL PLATE CHARGES: A one time plate charge per color is required on all new orders or on repeats orders with art changes. Plates are then stored for a period of 2 years. Within those 2 years there are no plate charges applied on exact reorders for ink imprinted or foil imprinted orders.
• Foil Hot Stamp Plate: See page 110 to determine plate cost.
• Flexographic Ink Plate: See page 111 to determine plate cost.
$75.00 per screen. Screens are not stored for any duration of time.
PROOF CHARGES (SHORT RUN)
DIGITAL PROOFS/VIEWING FILES: First digital proof/viewing file and 1 revision is free. Each additional viewing file requested will incur an $15.00 charge.
PRE-PRODUCTION PROOFS (STOCK ITEMS):
• Hot Stamping: $60.00 + applicable plate and art charges.
• Ink Printing: $60.00 + applicable plate and art charges.
• Silkscreen: $60.00 + applicable art charges.
• Color Magic: $99.00 + applicable art charges.
VIRTUAL SAMPLE CHARGES:
All virtual requests are subject to review when determining applicable charges. Typically, simple virtuals are free and the turnaround time is 1-2 days. For complex virtuals the turnaround time is 2-3 days. Cost, if any, depends on level of complexity of the request. Multiple revision request for virtuals will incur additional charges determined on a per job basis. A virtual sample is not equivalent to a proof.
ARTWORK SERVICE CHARGES
Typesetting services are available for a $16.00 charge. First digital proof/viewing file and 1 revision is free. Each additional revision’s viewing file requested will incur an $8.00 charge.
• Product dimensions, colors, thickness, handles and other features, as well as imprint colors on different styles or sizes on the same order or from order to order may vary slightly within commercially acceptable industry standards.
• Artwork position on post-printed bags may vary from bag to bag due to manual feeding.
• Print quality may not overcome the folds and creases produced in manufacturing of the bags.
• Products and logos shown in this catalog are intended ONLY to illustrate the basic products and options, not to suggest that the imprints are readily available for any purchase without the permission from the owners of the trademark, copyright or logo.
• All artwork submitted is assumed to be in full compliance with the laws governing copyright, trademark, etc. Purchasers, by placing orders, agree to hold full responsibility for any damage, costs and/or expenses resulting from the use of artwork.
• Actual product colors may vary.
DUE TO VOLATILITY OF FUEL/RAW MATERIAL COSTS, PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.